Order Confirmation

An order is considered confirmed once the Company has received proof of payment and successfully verified the transaction. Customers will receive an order confirmation through the communication channel designated by the Company.

The Company reserves the right to suspend or reject orders in the event of system errors, incomplete payments, or other reasonable circumstances. Customers will be notified, and refunds will be processed as appropriate and in accordance with applicable laws.

Shipping Schedule

The Company will arrange shipment once the products have been fully manufactured and are ready for dispatch. Delivery timelines will follow the schedule specified on the relevant product page or collection announcement. Such timelines are estimates and may be subject to changes due to production processes, shipping arrangements, and other relevant factors.

Shipping Responsibility

The Company will package and hand over products to the courier using appropriate standards. In the event of loss, damage, or delivery errors during transit, the Company will coordinate with the courier to investigate and pursue compensation in accordance with the courier’s applicable terms.

Nothing in this provision shall limit any customer rights or remedies available under applicable laws.

Once an order has been confirmed, the customer may not cancel the order unless the Company (or Brand) has granted approval or the customer is entitled to cancel the order under applicable law.

If the Company is unable to fulfill an order or deliver the product, the Company will notify the customer and provide an appropriate remedy, refund, or other relief in accordance with applicable laws.

Exchange Conditions

The Company accepts exchange requests for the following reasons:

• Manufacturing defects or damage attributable to the Company’s production or fulfillment process.
• Incorrect product, color, or size delivered in comparison with the confirmed order.

Reporting Issues

Customers should report any issue within 3 days from the date of delivery, based on the courier’s tracking record. Supporting evidence, such as photographs, an unboxing video, or other relevant documentation, should be provided to facilitate investigation.

The absence of an unboxing video shall not automatically invalidate any rights or remedies available to the customer under applicable laws.

Product Condition

For voluntary exchanges, products must remain in their original condition, with tags and accessories intact, unworn, unwashed, and free from makeup stains, perfume, or damage caused by use.

These condition requirements shall not restrict customer rights concerning defective or non-conforming products under applicable laws.

Size Selection

Customers are advised to carefully review the product details and size chart before placing an order. As our products are made or procured according to designated pre-order cycles, size exchanges due to customer selection are not accepted. This policy does not affect customers’ rights in cases of incorrect size delivery or other circumstances where remedies are required by applicable law.

Nature of Pre-order Products

COHAUS pre-order products are offered for sale by Collection and within a period specified by the Company. As these products are made to order, they are manufactured, ordered from manufacturers, or sourced domestically and internationally based solely on the quantity of orders received.

The order period, product details, and estimated delivery timeline will be specified on the relevant product page or collection announcement.

Order Confirmation

Once payment has been received and verified, the pre-order will be confirmed, and the Company will proceed with procurement or production according to the designated schedule.

Cancellation During Open Period

Customers may request cancellation and a refund during the designated Open Period for the relevant collection through the Company's designated communication channels.

Refunds will be processed using the applicable method and timeline communicated by the Company, subject to applicable laws.

Cancellation After Order Closure

The Company reserves the right to cancel or modify an order, unless approval has been granted by the Company (or Brand), or where the customer is entitled to cancel the order under applicable law.

This provision does not limit customer rights where the Company fails to deliver, the product does not conform to the agreement, or other circumstances give rise to remedies under applicable laws.

Estimated Delivery

The delivery timeline stated on the product page is an estimate and may be affected by production, material sourcing, international transportation, customs procedures, or force majeure events.

In the event of a material delay, the Company will provide customers with an update on the order status, a revised estimated timeline, and appropriate next steps.

Failure to Fulfill

If the Company is unable to manufacture, procure, or deliver the product, it will notify the customer and provide a refund or other appropriate remedy in accordance with applicable laws and agreements.

The Company reserves the right to update this policy as necessary. Changes will take effect from the date published on the website and shall not affect existing rights or obligations unless required by law or otherwise agreed by the parties.

If any provision of this policy conflicts with applicable law, the relevant legal provisions shall prevail.